Remember Media Careers

Open Position:

Account Manager - Full-Time

We’re looking for someone to be the person our clients trust: the one who leads calls, translates analytics into insight, protects scope, and makes sure work moves forward on time and on brand - without anyone having to chase us. See below for everything you need to know. Questions? Email us at hiring@remember901.com. Remote applicants will not be considered.

Who thrives in this role:
Someone composed under pressure and who leads a room, holds boundaries professionally, documents relentlessly, and catches risks before they become fires. You think like a relationship owner, not an executor. You stay calm and organized during the busy stretch at the start of each month, when most client meetings happen.

What you'll own:

• Serving as the main point of contact for assigned accounts

• Leading structured monthly client calls, which at REM cover: last month's performance and wins; what we're keeping vs. what we're optimizing; the client's upcoming launches, holidays, and priorities; the next content strategy and shot list; and scheduling the next shoot and what we need from the client

• Translating analytics and reporting into clear insight and recommendations

• Protecting scope, pricing accuracy, and contract integrity - no scope creep slipping through

• Leading meeting follow-ups, documentation, and internal clarity on who owns what, by when

• Identifying client risks early and bringing solutions, not just problems

• Onboarding and offboarding clients with zero loose ends (roughly two onboardings a month)

• Overseeing (not executing) that team content meets REM standards and client expectations

• Supporting new-business and discovery calls, and flagging account-growth opportunities within existing accounts (scheduled into the lighter second half of the month)

What we're looking for:

• 4+ years in account management or client services, ideally agency-side

• A solid understanding of marketing and social media strategy - enough to lead an informed conversation about performance and direction, even though you won't be producing the work

• Experience managing multiple active accounts simultaneously (comfort with 20+)

• Strong analytics fluency - you can read performance and explain it plainly

• Excellent written communication; calm, clear, never defensive

• Exceptional organization and documentation habits

• A genuine connection to Memphis and its business community

• Bachelor's in Marketing, Communications, Business, or a related field (or equivalent experience)

Nice to have:

Familiarity with social analytics and scheduling tools, light design literacy, and paid-ads awareness. You won't produce this work, but understanding it helps you oversee it and speak to it on calls.

The first year is a training year:

Even experienced hires ramp through REM's client-service model - shadowing calls, learning our systems, and building toward independent ownership. We promote on demonstrated judgment, not tenure. We'll teach you how we talk about data, run our calls, and protect our standards.

Compensation & structure:

• Salary: $60-65k depending on experience and demonstrated readiness, plus performance commission tied to new-business support and account growth. The base is what you live on; the commission is upside for helping the agency grow.

• 10 PTO days + 10 holidays

• Work from anywhere Fridays

• Remote work the last two weeks of the year

• Yearly salary increases based on performance

• Full-Time, 40 hours per week

How to apply:

Send your resume (one page, PDF) and a cover letter addressed to Cori McCleskey to hiring@remember901.com. Remember Media is an equal-opportunity employer. We hire for judgment, reliability, and cultural fluency - and we train the rest.